Store Policies

Payment: We do not ship orders without payment. If you are on a purchase order system, you may submit your P.O. and receive an invoice for your purchase, but we will not ship your merchandise until receipt of payment.



Shipping: All orders are shipped USPS Priority Mail with an expected 3-5 day delivery within the U.S. Orders are shipped within three business days of receipt unless an item is on back order, in which case you will be notified by email.  If you would like your order shipped the same day as it is received (Monday-Friday), there is a $20 charge on top of the regular rate. 

Special orders for overnight or express delivery will be charged a $20 handling fee PLUS the extra cost of shipping. 
Please call us for more information:  800-884-7914

We cannot guarantee a delivery date for international orders.  Once the package has left the U.S., we cannot track it. We are unable to ship to countries on the US Sanctions list.

The Theraplay Institute is a small on-line store.  We ship an average of 20-30 packages per week, not the thousands that e-tailers with big stores ship.  Therefore, we don't have the volume in sales to deep discount shipping, nor do we qualify for any shipping discounts offered to big e-tailers.  Our shipping specialist is here three days per week.  If you need your order by a specific date, please let us know so that we can accommodate you.


Shipping Rates:
Domestic

  • $0.01-$39.99 = $7.25
  • $40.00-$99.99 = $13.00
  • $100.00-$199.99 = $22.50
  • $200.00-$299.00=$34.00
  • $300-$500= $60.00

For bulk orders or orders over $500, please contact our Logistics Specialist:  miriam@theraplay.org

International

  • $0.01-$61.00 = $27.00
  • $61.00-$200.00 = $65.00
  • $200-$500 = $85.00

For bulk orders or orders over $500, please contact our Logistics Specialist:  miriam@theraplay.org

Any special orders/overnight/express/ two day will be charged an additional $20 for shipping/handling in addition to the cost of the special shipping rates. PLEASE NOTE: PRICES ARE SUBJECT TO CHANGE.

Book Shipments for Training: If you have registered for a training that includes a book, it will be sent to you the same as any other order.

Member Discounts: Members of The Theraplay Association may take a 10% discount off of any order.  Membership status will be confirmed prior to shipment.

Sales Tax: We are required to charge 9% sales tax for any order shipped to an Illinois address. If you are a tax exempt agency, you may email or fax your tax exempt letter and receive a refund of your sales tax.

Return Policy: We guarantee our merchandise. If you are not completely satisfied with an item, you may return it for a full refund. Occasionally, a DVD will be defective, and we are happy to exchange it for you.